![]() Exactly 6 months after – July 11, they received the Euromoney award for Best Institution in Digital Banking. Leo which went live on January 11, 2018, has already raked in awards and recognition for the bank. He adds that their ".aim is to make banking seamless and effortless for.millions of.customers". Their Group MD, Kennedy Uzoka said "our customers are at the heart of our business and we.are never relenting in matching our words with equal action". With Leo on WhatsApp, customers will be able to carry out basic banking services, THISDAY reported. Likewise, the United Bank for Africa (UBA) has also promised to extend the capabilities of their chat banker, Leo, to Whatsapp by September 1. readily accessible to customers wherever and whenever they choose to bank.", he said. By leveraging the WhatsApp Business Solution, we are continuing to expand our service channels as part of our commitment to making banking. ![]() As well as to provide them with the financial solutions that can add real value to their lives. ".we are passionate about driving constant interaction with our customers to learn more about how we can serve them better. So, preparing to launch a service that could make it easier for customers to give feedback seems logical. GTB's CEO, Segun Agbaje, explained that customer feedback was an important part of how they churn out products. Examples of value-added services include bills payments and airtime purchase. Basic banking services include checking of balance, transfer of money and now, value-added services. Users would be able to make inquiries and access to other basic banking services on the platform. Business Post reports that this is in line with their efforts to enhance service delivery and banking experience. They will leverage WhatsApp's business solution to offer their customers more communication channels. Guaranty Trust Bank Plc, (GTB) was one of such banks to make the announcement yesterday to offer banking services on WhatsApp. The two Facebook services combined dominate the instant-messaging market for Africa. Yesterday's announcement by Nigerian banks will see it extend to Facebook's Whatsapp. This happened primarily on Facebook Messenger. ![]() Chat banking in South Africa and Nigeria took off in 20, respectively. ![]()
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